Frame / Mechanism Return Policy:
- Contact The Pencil Man for return code, before proceeding.
- Any credit to Buyer will be made only after product is received back to The Pencil Man and inspected and found in to be in the same condition as received.
- Buyer will be responsible for any return shipping and re-crating charges.
- Credit to buyer will be less 25% restocking fee on any returned items.
- All returns must be made within 14 days of receipt.
- Toll Free: +1 413-443-3795
Cabinet Order Cancellation Policy:
- Any cancellations must be made within 72 hours for a refund, minus a 5% cancelation fee.
- No returns are accepted on cabinets, as they are made-to-order.
- Toll Free +1 413-443-3795
Mattresses Return Policy:
- Mattresses are non-refundable or returnable, except in the case of manufacture defect.
Shipping:
The Pencil Man makes every effort to ship frame and hardware orders within 2 business days. Allow an additional 2-10 days for transit time. Transit delays, following The Pencil Man’s handing off of the product to the carrier, do not negate The Pencil Man’s return policy. If, during a transit delay, a customer decides they no longer want the product, the customer will be responsible for return shipping charges and a restocking fee.
If, upon receipt of any The Pencil Man shipment, any parts or hardware are damaged, missing, or defective, The Pencil Man will replace the parts or hardware at no cost, to the original shipping address, if notified in writing within 7 business days of receipt (email is sufficient).
The Pencil Man Furniture Shipping:
The Pencil Man offers free shipping and inside delivery to the 48 contiguous United States. Please call, email, or chat for a shipping quote to any location outside this area. Free shipping excludes Alaska, Hawaii, US Protectorates and remote or hard to reach areas. Some addresses are not covered by our carrier(s), due to narrow roads, dirt roads, steep roads or driveways, or other obstacles. Please notify The Pencil Man in writing immediately upon purchase if you suspect this may be the case for your shipping address. If your shipping address falls under this category, we will offer free shipping to the carrier’s nearest terminal.
Free shipping excludes most products not purchased directly through www.thepencilman.shop.
The Pencil Man carefully and thoroughly packages all shipments, surrounding your The Pencil Man Cabinet in wood or plywood, usually 3/4″ thick. We ask that all recipients carefully inspect their package(s) upon arrival and note on the receipt of delivery “Possible Internal Damage” unless every part is inspected prior to signing. You must notify The Pencil Man of any damage, in writing, within 7 days of receipt (email is sufficient).
The Pencil Man’s average production time for The Pencil Man Furniture is approximately 2 months. Time in transit will add another 2-10 days.
Please note that for any and all made-to-order products, the shipping estimate is not a guaranteed shipment date. While we do all we can to ship within the usual timeline estimated, manufacturing delays occasionally occur, leading to longer lead times.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.